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Cleveland

Hyatt Regency Cleveland at The Arcade

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420 Superior Ave E, Cleveland, OH 44114-1208
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Booking.comUS$151
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (498)
Room & Suite (267)
Dining (42)
Certificate of Excellence
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#14 of 40 hotels in Cleveland
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Situated in the heart of downtown in a historic landmark building, Hyatt Regency Cleveland at The Arcade offers newly renovated guestrooms, many overlooking the city or breathtaking Arcade. The hotel is walking distance from the Cleveland Convention Center, Progressive Field, FirstEnergy Stadium, Rocket Mortgage FieldHouse, the Rock and Roll Hall of Fame, the East 4th Street Entertainment District, Playhouse Square, and the Jack Casino. It features 7,000 square feet of newly renovated meeting space, available in a multitude of configurations. The historic Arcade offers another 7, 000 square feet of function space for receptions and events. 1890 Restaurant and Lounge, overlooking the historic Arcade, offers breakfast, lunch and dinner in a cozy atmosphere. Guests will also enjoy the fully equipped 24-hour fitness center and luxury spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Green
Languages Spoken
English
2,285Reviews15Q+A100Room tips
Traveller rating
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  • 94
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Popular mentions
Helpful staff. Comfortable and nicely decorated room. Very clean. Quiet. Easy walking distance to where we wanted to go downtown in Cleveland: the Rock and Roll Hall of Fame, restaurants, the Cathedral.
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Review collected in partnership with Hyatt Hotels
We received a confirmation email indicating check in time was 3pm. We had dinner and show reservations starting at 4:30pm. When we arrived at 3:30pm, our room was not ready and when we asked the hotel guest representative what time check in was, he told us check in wasn't until 4pm. We waited in the lobby until 4pm and checked the email confirmation which indicated check in was at 3pm. My wife got back in line to speak to a guest representative and when she showed them the email confirmation with the 3pm check in time, he then came up with a different story on why we couldn't check in and blamed housekeeping. Since we would be penalized by arriving late to our dinner reservation, my wife asked if we could please check in at 4pm, an hour past the check in time, or cancel our reservation at the property without penalty. He then left to speak with the manager and when he returned, a room miraculously was available. My wife was made to feel embarrassed in front of everyone in the lobby as his apology made it seem as if she was being difficult. We were late to our dinner reservation and when we returned to use the complimentary valet voucher we were given due to the inconvenience of check in, valet was not there. We will never stay here again and have told others about our negative experience.
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Review collected in partnership with Hyatt Hotels
Response from Angela Flood, Marketing at Hyatt Regency Cleveland at The Arcade
Responded 3 days ago
Thank you for your feedback, Rachel. We are very sorry to hear of your disappointing experience at our hotel and are looking into what may have happened with our Housekeeping and Front Desk departments. We appreciate you sharing with us so that we may work to correct for future guests.
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When I’m traveling for business I’m basically looking for a place that has great service, is clean, and safe. The Hyatt at the Arcade definitely hits all three and I really enjoy the historical piece of the hotel. It’s easy to imagine what the Arcade was like when it was a mall. The location is great and there are a variety of places to eat and entertainment is nearby.
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Great Location & Value!! Quick & Easy check in process. Rooms were sufficient and had everything you'd need for your stay. Key card in the elevators to access guest room floors was a little tricky but definitely a must & good thing given the location & public access of the building as a whole. Definitely would stay again!!
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Review collected in partnership with Hyatt Hotels
Expected more from this Hotel. Hotter water - the room I reserved - Microwave. Valet parking included in room fees. We assumed a Hyatt Regency would be a lot higher end than this this hotel. Doubt we'd stay there again.
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Review collected in partnership with Hyatt Hotels
Response from HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade
Responded 1 week ago
Thank you for your feedback. We are sorry to hear that you were disappointed in your experience at our historic hotel. While our rooms do not have microwaves or valet parking included, you absolutely should have had hot water and the room that you reserved. We would have been happy to look into and correct these issues for you had you let us know of them during your stay. We would love to welcome you back to show you a better experience, and appreciate you sharing your thoughts with us.
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PRICE RANGE
US$126 - US$291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cleveland at the arcade hotel cleveland, hyatt cleveland
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
293
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Frequently Asked Questions about Hyatt Regency Cleveland at The Arcade
Which popular attractions are close to Hyatt Regency Cleveland at The Arcade?
Nearby attractions include Heinen's Downtown (0.3 miles), Quicken Loans Arena (0.3 miles), and Soldiers' and Sailors' Monument (0.1 miles).
What are some of the property amenities at Hyatt Regency Cleveland at The Arcade?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Cleveland at The Arcade?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Cleveland at The Arcade?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency Cleveland at The Arcade?
Yes, parking is available to guests.
What are some restaurants close to Hyatt Regency Cleveland at The Arcade?
Conveniently located restaurants include Lola Bistro & Wine Bar, Butcher and the Brewer, and Adega.
Are there opportunities to exercise at Hyatt Regency Cleveland at The Arcade?
Yes, guests have access to a fitness centre during their stay.
Does Hyatt Regency Cleveland at The Arcade have an airport shuttle?
Yes, Hyatt Regency Cleveland at The Arcade offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hyatt Regency Cleveland at The Arcade located near the city centre?
Yes, it is 0.2 miles away from the centre of Cleveland.
Are any cleaning services offered at Hyatt Regency Cleveland at The Arcade?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Cleveland at The Arcade?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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